The Problem
Half your operations team's day goes to quoting freight for clients who want a number before they decide. Calls. Emails. Spreadsheet attachments. They wait, you respond, they call back to book. Multiply by every customer, every shipment. The team becomes a bottleneck. Clients get frustrated by response times. Shipments default to a single carrier because nobody has time to compare options on every quote. And when your team is buried in routine work, the actual valuable work, exception handling, service issues, account management, doesn't get done.
What This Can Do For You
A custom-branded quoting portal that your clients use directly. They enter their shipment, see live multi-carrier rates against your contracted pricing, pick one, and book it, no phone, no email, no waiting on your team. Each portal is configured for the specific client and embedded in their workflow:
Possibilities
- Client-branded experience: portal embedded on the client's own website or intranet, styled to their brand. Their team never leaves a familiar environment.
- Multi-carrier real-time rates: LTL, parcel, truckload all quoted live against your contracted pricing. Client sees options sorted by total cost, transit time, or carrier preference.
- Per-client business rules: approved carriers, markup rates, accessorial defaults, location restrictions, freight class enforcement. Each portal reflects the way that specific client books freight.
- Address book + commodity profiles: repeat shipments take seconds; new addresses are validated automatically.
- Approval workflow (optional): larger shipments can route to a manager before booking; everything else books one-click.
- Booking confirmations + PRO tracking: confirmation goes to the requestor, PRO numbers and tracking links surface back automatically.
What You Get
- Operations team off the phone: routine quotes happen without you. Your people focus on exceptions and account work.
- Faster turnaround for clients: minutes from "we have a shipment" to "it's booked", not hours.
- Every shipment competitively quoted: no more defaulting to one carrier because comparing was too slow.
- Stickier client relationships: clients who self-serve through your portal don't shop around. They book through you because it's easier.
- Scalable client growth: onboard new accounts without proportionally adding ops headcount.