AI-Powered Shipment Creation

Stop paying people to type in shipments. AI reads incoming requests, books the freight, and sends the confirmation, nights, weekends, any time a customer emails in.

The Problem

Shipping requests don't arrive in a clean queue. They come in as PDFs, forwarded emails, photos of handwritten BOLs, spreadsheet attachments, and scanned RMAs, from a dozen different customer contacts, in a dozen different formats, at every hour of the day. Someone on your team has to read each one, key it into the TMS correctly, pick the right carrier, book the shipment, and respond back with a PRO number. That work eats hours every day. It's the first thing backing up Monday morning. It's the reason transcription errors show up on carrier invoices. It's the constraint stopping you from taking on more volume without hiring.

What This Can Do For You

Think of this as a tireless order-entry team that never misses a shipment and never mis-types an address. The system monitors a dedicated inbox 24/7. When a request lands, AI reads it, pulls out every detail, and books the shipment in your TMS before anyone on your team even sees the email. The design is flexible, we configure what the AI does for your operation:

Possibilities

  • Fully autonomous booking: shipment gets quoted, the lowest-cost carrier wins, shipment is booked, requestor gets a PRO number back. Zero human touch.
  • Human-in-the-loop review: AI does the extraction and quoting, a team member approves before booking. Good for regulated freight or high-value shipments.
  • Exception routing: anything ambiguous (missing weight, bad address, unusual commodity) gets flagged to a queue; everything clean gets booked automatically.
  • Customer-specific rules: different customers have different default carriers, liftgate requirements, accessorial defaults, billing codes. AI applies the right rules per account.
  • Multi-format intake: PDFs, scanned BOLs, RMAs, spreadsheet order sheets, inline email instructions. Whatever your customers actually send.
  • Confirmation handling: auto-reply to requestor with PRO, carrier, and pickup time; optional team alerts when certain shipments book.

What You Get

  • 24/7 coverage without staffing: the inbox never sleeps; Monday-morning backlog disappears.
  • No more transcription errors: no transposed digits, no missed liftgate flags, no wrong freight class.
  • Minutes from request to booked shipment: customers get PRO numbers before your team is back from lunch.
  • Scale without headcount: 5 orders a day or 500, processing time per shipment stays the same.
  • Team focused on exceptions: your operations people handle the 5% that actually need judgment, not the 95% that shouldn't need a human.

See what this could do for your shipment volume.

A 30-minute call is enough to understand your current order flow and scope what AI shipment automation would look like for you.

Book a Call